About MRP
MRP is building the first end-to-end marketplace for new and used medical equipment, pharma, supplies, and services. Our cutting-edge technology-driven marketplace streamlines operations, generates new revenue streams, and lowers equipment and supply costs for medical providers.
We offer autonomous, challenging work that allows each employee to master their craft. Our culture values grit, teamwork, curiosity, trust, and recognition. At MRP, we genuinely support and encourage each other to achieve our career and personal goals, because true success comes from working as #oneteam.
Join our evolution at https://mrp.io/.
Job Overview:
We are seeking a skilled Medical Laser Service / Repair Engineer to provide essential maintenance, service, and repair for medical laser systems, ensuring optimum performance and safety standards. The key to this role is the ability to diagnose and troubleshoot issues, execute precise repairs, and provide excellent service to our customers. The Service/Repair Engineer will serve as a crucial link between our clients, our sales team, and our service team, facilitating seamless communication and effective relationships. In the dynamic environment of medical device technology, this role requires adaptability, proactive problem solving, and a high degree of technical knowledge.
Responsibilities:
- Diagnose, repair, and perform preventative maintenance on medical laser equipment to ensure it is operating safely and efficiently.
- Troubleshoot technical issues both remotely and on-site, providing solutions that minimize downtime and disruption to the client.
- Execute technical tasks involved in the installation, modification, and repair of laser-based medical systems.
- Maintain detailed records of service activities, including issues, repairs, and maintenance performed.
- Communicate effectively with clients to understand their needs and explain complex technical information in a clear, understandable manner.
- Collaborate with the sales and customer service teams to provide technical insights and improve customer satisfaction.
- Stay updated on the latest industry developments, trends, and safety regulations to ensure compliance and high-quality service.
- Repair, test, and calibrate devices and equipment according to manufacturers’ recommendations and other established guidelines.
- Show initiative, excellent customer service, follow established procedures, and work in a safe manner.
Qualifications:
- Bachelor's degree in Electrical Engineering, Biomedical Engineering, or related field preferred.
- Proven experience as a Medical Laser Repair/Service Engineer or similar role in the medical device sector.
- Strong knowledge of medical laser equipment operation, maintenance, and repair.
- Able to operate basic electronic and laser test equipment such as oscilloscopes, multimeters, Ophir energy meters, etc.
- Possess basic skills in mechanical assembly and light equipment handling.
- Exceptional problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication skills, with the ability to explain complex information to non-technical clients.
- Customer-oriented mindset, with a strong focus on providing top-quality service.
- Willingness to travel to client sites and flexibility to accommodate their schedules.
- Proficiency in using maintenance management systems and other relevant software.
- Ability to work independently and as part of a team.
- Competent in Microsoft Office tools, Google Mail, Calendar, Docs, and sheets.
Benefits:
We offer competitive compensation packages and a comprehensive benefits plan, including:
- Employee Company Stock Option
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off & Paid Holidays
- Located in beautiful Park City
Additionally, we provide opportunities for professional growth and development within a fast-paced and innovative work environment. If you're looking for a role where you can have a significant impact and grow your career, we'd love to hear from you.
Job Type: Full-time
Pay: $65,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Park City, UT 84098: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Candela Laser Device: 1 year (Required)
- Medical Laser Device Repair: 2 years (Preferred)
Willingness to travel:
Work Location: In person
