JOB SUMMARY
This position will serve as a multifaceted Field Support Engineer to provide professional field service, maintenance, and technical support on EUROIMMUN manufactured or distributed instrumentation and products and their affiliated companies. This position is also responsible for responding to emergency calls to ensure quality service and customer satisfaction.
Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.
KEY RESPONSIBILITIES
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Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their affiliated companies.
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Responsible for verification of instrument performance prior to releasing the device to the end user.
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Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including affiliated companies) at customer sites.
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Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts.
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Maintain positive, professional communications with customers and colleagues.
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Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements.
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Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order.
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Protect the company’s assets.
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Provide training and technical support to customer on the proper use and maintenance of equipment as needed.
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Attend professional trade exhibitions as requested.
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Make travel arrangements in accordance with Travel Policy.
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Maintain a working knowledge of EUROIMMUN (including affiliated companies) instrumentation, products, techniques and technical issues by attending training and professional development opportunities as needed.
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Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
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Other job duties as assigned.
BASIC QUALIFICATIONS
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Bachelor's degree in in Biology, Biomedical Engineering or other related life sciences or technical discipline; or equivalent military training; or vocational education, with emphasis on instrumentation and computers. AND
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Two years experience as a field service representative, laboratory medical scientist or related field.
PREFERRED QUALIFICATIONS
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Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays.
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Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations.
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Well-organized and able to function independently with minimal supervision.
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Comfortable in presenting training and information seminars to customers.
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Customer-oriented and strong interpersonal skills.
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Exhibits high level of critical thinking abilities.
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Strong verbal and written communication skills.
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Enthusiastic demeanor with a can-do attitude.
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Strong computer skills (Microsoft Suite and basic networking).
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Able to work in all areas of the laboratory.
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Frequent overnight and may include weekend travel, if needed.
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International travel may be required.
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Field based position.
OTHER REQUIREMENTS
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The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
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The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
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The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds.
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Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
BENEFITS
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
Medical, Dental, and Vision Insurance Options- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity’s benefits by visiting our Why Revvity page.
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